Terms & Conditions Tax All prices are subject to change without prior notice. Washington State residents will be charged applicable sales tax. Returns PLEASE NOTE: THERE ARE NO RETURNS ON MERCHANDISE ONLY EXCHANGES. If for some reason you are unsatisfied with your purchase or ordered the incorrect size, you can exchange it for a different one. Please send all exchanges to the following address: Idawg Clothing Attn: Exchanges, 4119 Suite #B SW Morgan Street, Seattle, WA 98136. We are not responsible for any returned packages lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes. Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Idawg. Please note: We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. Idawg is not responsible for any returned packages lost in shipping. We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed, we will contact you for your permission to charge your card for the additional shipping charges. If you would like to expedite shipping, simply email us at sales@idawgclothing.com and we can overnight or 2-day your order. During holiday especially, December-January, all orders will ship within 1-2 business days. Damaged Items and Lost Packages If an item arrives damaged, you must notify us within 48 hours of receipt. If the box appears damaged upon receipt, send it back without opening. We will send an exchange or credit you for the item. Idawg is not held responsible for any lost or stolen packages. Please do your best to ensure proper delivery. Canceling an Order If you need to cancel or ammend an order, please EMAIL Idawg IMMEDIATELY at sales@idawgclothing.com. , In the event your order has been charged and processed, you can still change you order at no additional cost provided your order hasn't already been shipped. We try to go out of our way every day to make sure that our clients and their dogs are very happy with us, and enjoy their experience shopping here. Please let us know if there is anything we can do to make this a more pleasurable shopping experience for you. Thanks!